Customer Support

Contact us

Telegram: @KafraAi_Admin — the fastest way to reach us.

Email: support@kafra.ai — we reply within 1 business day, usually sooner.

Include your registered email and, for a billing question, the date and amount of the charge. That is enough for us to find it — we never need your card number, and we never have it.

Two ways people get access

• Broker membership — free access while you hold a qualifying Infinox account through our introducing link. Nothing is charged, so there is nothing to cancel; access ends if the qualifying conditions stop being met.
• Paid subscription — Emerald, Sapphire or Diamond, billed through Stripe and renewing every 7, 15 or 30 days until cancelled.

Cancel a paid subscription

Open your dashboard and press Cancel Subscription. Access continues to the end of the period you have already paid for; nothing is charged afterwards.

Cannot log in because your access expired? Email us and we will cancel it for you the same day. Being locked out is never a reason to keep paying — write to us rather than raising a chargeback.

Common questions

• I paid but got no access key. Check spam first, then email us — we can re-send it.
• My key stopped working. Keys run to the end of the paid period, or until membership conditions lapse. Your expiry is shown at the top of the dashboard.
• My membership application is still pending. Each one is checked against the broker account by hand, so it is not instant. Email us if it has been more than a day.
• I was charged twice. Send both dates and amounts; duplicates are refunded in full.

Business details

• KAFRA Signal — XAUUSD trading signals and live dashboard
• Website: signal.kafra.ai
• Support: support@kafra.ai · Telegram @KafraAi_Admin